Responsible Disclosure

Information is powerful.

At summitto, we consider the security of our systems a top priority. But no matter how much effort we put into system security, there can still be vulnerabilities present.

If you discover a vulnerability, we would like to know about it so we can take steps to address it as quickly as possible. We would like to ask you to help us better protect our clients and our systems.

Furthermore, please:

  • E-mail your findings to security@summitto.com. Encrypt your findings using our PGP key to prevent this critical information from falling into the wrong hands.
  • Do not take advantage of the vulnerability or problem you have discovered, for example by downloading more data than necessary to demonstrate the vulnerability or deleting or modifying other people's data.
  • Do not reveal the problem to others until it has been resolved.
  • Do not use social engineering, distributed denial of service attacks, spam or applications of third parties.

In return, we will promise:

  • We will respond as fast as possible to your inquiry and try to evaluate your report within 5 business days and an expected resolution date.
  • Please allow for sufficient time to handle the problem before disclosing anything to keep our users safe
  • If you have followed the instructions above, we will not take any legal action against you in regard to the report.
  • We will handle your report with strict confidentiality, and not pass on your personal details to third parties without your permission.
  • We will keep you informed of the progress towards resolving the problem,
  • In the public information concerning the problem reported, we will give your name as the discoverer of the problem (unless you desire otherwise).
  • As a token of our gratitude for your assistance, we offer a reward for every report of a security problem that was not yet known to us. The amount of the reward will be determined based on the severity of the leak and the quality of the report.


We strive to resolve all problems as quickly as possible, and we would like to play an active role in the ultimate publication on the problem after it is resolved.


This Responsible Disclosure policy is based on an example of Floor Terra and the NCSC.

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This project has received funding from the European Union’s Horizon 2020 research and innovation programme. (link)